Do you ship internationally?
Yes, we offer worldwide shipping!
How to calculate the shipping cost for shipping methods?
We offer free, safe delivery and free returns with every order!
How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-2 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens. You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
What about the delivery time of standard shipping?
The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,
For US orders:
4-12 business days
For non-US orders:
8-18 business days
Affected by Covid-19, there will be some delays in the delivery. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay in the delivery.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
How can I check the status of my order?
After delivery, the our system will automatically send you the tracking number.
Import Taxes & Duties
Some countries may require import tax, duties, and related Customs fees for the imports, and the cost is not covered in the payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Still, have questions? Pop on our live chat in the bottom right corner of any page or send us an email to hello@caseora.co
